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Acceptable Use
Policy (AUP)

This policy defines the standards of behavior for all users of the TrustCall PBX network. Use of our services constitutes automatic agreement to these terms.

Zero Tolerance

We maintain a zero-tolerance policy for network abuse. Any confirmed violation results in immediate and permanent account suspension.

No Refunds

Violators forfeit all remaining account balances, prepaid credits, and monthly fees. TrustCall PBX does not issue refunds to suspended accounts.

KYC Requirement

Anonymous usage is prohibited. All users must undergo Mandatory ID Verification before any international number can be provisioned.

Strictly Prohibited Activities

Engaging in any of the following will result in criminal reporting where applicable.

Vishing & Scams

Impersonating banks, government agencies, or tech support to defraud users.

Illegal Robocalls

Sending automated voice recordings without express prior written consent.

Caller ID Spoofing

Manipulating CLI to display misleading or fraudulent originating numbers.

DNC Violations

Calling numbers registered on National Do-Not-Call (DNC) or TPS registries.

Harassment

Using our network for stalking, threatening, or repeated unwanted communication.

Toll Fraud

Technical attempts to bypass carrier billing or manipulate SIP header routing.

Phishing

Sending links or prompts via voice/SMS to capture login credentials or PII.

Traffic Pumping

Artificially inflating call volumes to manipulate interconnect reimbursement.

Network Performance Standards

Users are expected to maintain an Answer Seizure Ratio (ASR) and Average Length of Call (ALOC) consistent with legitimate business communication. Accounts with an ALOC of under 6 seconds across bulk traffic will be flagged for robocalling audit.

Credential Responsibility

You are solely responsible for all traffic generated through your SIP credentials. TrustCall PBX recommends using IP-based ACLs and strong alphanumeric passwords. We are not liable for costs incurred through toll fraud resulting from compromised user equipment.

Investigation & Cooperation

TrustCall PBX cooperates fully with global law enforcement, including the FCC, Ofcom, and ACMA. We provide metadata and user records upon receipt of a valid legal warrant or to prevent imminent fraud.

Report a Violation

If you have received a call originating from our network that violates this AUP, please submit a report immediately.

Email Abuse Team
WhatsApp Compliance

Version 2.5.4 | TrustCall PBX Global Policy Office