- Strict Regulatory Compliance
Trust & Compliance
TrustCall PBX maintains a zero-tolerance policy against network abuse. We strictly follow international telecommunication laws to protect our infrastructure and global reputation.
Immediate Action
Your account and all associated numbers will be suspended permanently without prior notice.
Balance Forfeiture
Suspension applies regardless of your remaining account balance. NO REFUNDS will be issued for any prepaid funds, credits, or recurring fees.
International Passport / National ID
Proof of Physical Address
International Passport / National ID
Business Registration Certificate
Authorized Signatory Letter
Active Tax ID / VAT Number
USA Regulatory Framework
Governing Body: FCC / TCPA
- Mandatory STIR/SHAKEN call authentication.
- Strict adherence to the National Do Not Call Registry.
- Robocalls without written consent result in immediate $16,000 fine per call.
- Numbers must have valid 10-digit DLC registration for SMS.
UK Regulatory Framework
Governing Body: Ofcom / ICO
- Caller ID must be a valid, dialable UK number.
- Abandoned call rate must not exceed 3% over any 24h period.
- Direct marketing calls to numbers on the TPS/CTPS are prohibited.
- Specific 08xx and 09xx number regulations apply for premium services.
AU Regulatory Framework
Governing Body: ACMA
- Telemarketing calls only allowed between 9am-8pm (Mon-Fri) and 9am-5pm (Sat).
- Calling line identification (CLI) must never be hidden.
- Strict KYC: Proof of Australian business address required for local numbers.
- Immediate block on numbers found to be part of "Wangiri" or "one-ring" scams.
EU Regulatory Framework
Governing Body: GDPR / EECC
- Right to be forgotten: All call metadata must be deletable upon user request.
- Localized routing: Calls must stay within EEA if specified for privacy.
- Opt-in requirement for all telemarketing under ePrivacy Directive.
- Verification of local presence is mandatory for many EU country prefixes.
Detailed regulatory requirements for different global markets.
Regional Compliance Directory
- Knowledge Hub
Compliance & Legal FAQ
TrustCall PBX has a zero-tolerance policy for network abuse. If we receive a valid phishing or scam complaint from a Tier-1 carrier, we suspend the account immediately to protect the integrity of our voice mesh. Per our AUP, balances are forfeited in these cases.
Yes. We are GDPR and ISO 27001 compliant. Your KYC documents are stored in an encrypted vault and are only shared with upstream carriers when legally required for number activation.
STIR/SHAKEN is a protocol used in the USA and Canada to authenticate caller ID. TrustCall PBX provides Level-A attestation, ensuring your business calls are not labeled as 'Scam Likely'.
Please email compliance@trustcallpbx.com with the caller ID, timestamp, and details of the interaction. Our NOC will investigate the metadata and take appropriate action.
Legal & Network Integrity Standards
We implement these standards to protect against legal issues and ensure network stability.
- 1. Strictly Prohibited Activities
Your account will be terminated and reported to legal authorities (where applicable) if found engaging in:
- Phishing, Vishing (Voice Phishing), or Impersonation Scams.
- Unauthorized Debt Collection or Harassment.
- Financial Fraud or Unregulated Investment calls.
- Automated Robocalling or Mass Messaging without consent.
- Telemarketing to 'Do Not Call' (DNC) registries.
- Spoofing Caller ID for malicious or deceptive intent.
- 2. International Compliance Adherence
TrustCall PBX adheres to global telecom standards including TCPA (USA), Ofcom (UK), and TRAI (India). We support STIR/SHAKEN protocols for call authentication. It is the user’s responsibility to ensure their calling practices comply with the laws of both the originating and destination country.
- 3. Investigative Process
Upon an abuse report, we conduct a rapid internal audit of call metadata and SIP headers. If a breach of our Acceptable Use Policy (AUP) is confirmed, we take immediate action. We provide full cooperation to law enforcement agencies including the FBI, Europol, and local cybercrime units upon presentation of a valid legal warrant.
- 4. Legal Disclaimer & Liability
TrustCall PBX acts solely as a communication conduit. We are not responsible for the content of the transmissions carried over our network. However, we reserve the right to monitor signaling patterns and metadata for fraud prevention. By using our service, you agree that TrustCall PBX is not liable for any business loss, legal action, or damages resulting from account suspension due to compliance violations.
Reporting Abuse?
If you have been targeted by a fraudulent call originating from our network, please report it immediately to our compliance desk.
Version 2024.Q4 | TrustCall PBX Global Compliance Engine