TrustCallPBX
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  • Full Feature Suite

All The Features

You Need & More

TrustCall PBX is heavily packed with features that will streamline your business communications in the best possible way. Have a glance at the feature list below and realize why opting for TrustCall PBX can take your business to a whole new level.

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Calling Features
Call Management
Call Center Hub
Other Features

1. Core PBX Calling Features

Engineered for par excellence solutions, ensuring your business reputation and connectivity are unmatched.

Multi-Tenant Cloud PBX

What it does:
Allows multiple businesses to operate independently on the same PBX infrastructure with full data isolation.

Practical Use Case:
"A SaaS provider hosts 50+ companies on one TrustCall PBX server, each with its own extensions, call rules, billing, and recordings."

Inbound & Outbound Calling

What it does:
Supports incoming and outgoing calls via SIP trunks, DID numbers, and IP phones.

Practical Use Case:
"A sales team makes outbound calls to international clients while receiving inbound support calls on dedicated numbers."

Extension Management

What it does:
Create and manage extensions for agents, departments, or users (softphone, desk phone, mobile).

Practical Use Case:
"A company assigns extensions 101–120 to sales agents and 201–210 to support agents."

Call Transfer (Blind & Attended)

What it does:
Transfer calls instantly or after speaking to the receiving agent.

Practical Use Case:
"Reception transfers a customer call to accounts after confirming availability."

Call Hold, Mute & Resume

What it does:
Basic call control features for professional handling.

Practical Use Case:
"An agent puts a customer on hold while checking order details."

2. Call Routing & Automation

Engineered for par excellence solutions, ensuring your business reputation and connectivity are unmatched.

IVR (Interactive Voice Response)

What it does:
Automated voice menus to route calls based on caller input.

Practical Use Case:
“Press 1 for Sales, 2 for Support, 3 for Billing” – reduces receptionist workload."

Time-Based Call Routing

What it does:
Routes calls differently based on business hours, weekends, or holidays.

Practical Use Case:
"Calls go to live agents during office hours and voicemail after hours."

Call Queues

What it does:
Places callers in a queue with music, announcements, and position updates.

Practical Use Case:
"A support center handles high call volumes without losing callers."

Ring Groups

What it does:
Rings multiple extensions simultaneously or sequentially.

Practical Use Case:
"All sales agents’ phones ring together to ensure faster response."

Failover & Fallback Routing

What it does:
Automatically redirects calls if agents are unavailable or SIP trunk fails.

Practical Use Case:
"If the internet goes down, calls are forwarded to a mobile number."

3. Advanced Calling & Productivity

Engineered for par excellence solutions, ensuring your business reputation and connectivity are unmatched.

Call Recording

What it does:
Records inbound, outbound, or selected calls.

Practical Use Case:
""Used for quality monitoring, dispute resolution, and agent training."

Call Whisper / Barge / Listen

What it does:
Supervisors can listen, guide agents privately, or join calls.

Practical Use Case:
"A manager whispers suggestions to a new agent during a live sales call."

Call Parking

What it does:
Temporarily park a call and retrieve it from another extension.

Practical Use Case:
""Front desk parks a call for a manager to pick up from another office."

Voicemail to Email

What it does:
Sends voicemail recordings directly to email inboxes.

Practical Use Case:
"Managers receive missed call messages instantly without logging into PBX."

4. Integrations & Intelligence

Engineered for par excellence solutions, ensuring your business reputation and connectivity are unmatched.

CRM Integration

What it does:
Syncs calls, recordings, and customer data with CRM systems (Zoho, HubSpot, Custom).

Practical Use Case:
"Sales agents see customer history automatically when a call comes in."

Click-to-Call

What it does:
Initiate calls directly from CRM or browser with one click.

Practical Use Case:
"Sales teams call leads faster without manual dialing."

Real-Time Call Dashboard

What it does:
Live view of active calls, agents, queues, and call status.

Practical Use Case:
"Operations manager monitors call load during peak hours.""

Detailed Call Reports

What it does:
Shows call duration, source, destination, agent, cost, and outcome.

Practical Use Case:
"Management reviews daily performance and missed calls."

Security & SIP Whitelisting

What it does:
Protects PBX from unauthorized access and fraud with IP whitelisting.

Practical Use Case:
"Only trusted IPs and devices can register extensions, preventing international fraud."
  • Knowledge Hub

Technical Features FAQ

Yes. TrustCall PBX allows for stereo-channel recording of all traffic. You can store these recordings on our secure cloud or export them via API to your own storage.

IVR stands for Interactive Voice Response. It's the 'Press 1 for Sales' menu. You can configure this easily through our portal using a drag-and-drop designer.

Our platform supports unlimited extensions. You can assign them to physical desk phones, softphones on computers, or mobile apps.

Absolutely. We support webhooks and API integrations with popular CRMs like Salesforce, Zoho, and HubSpot, allowing for automated call logging and screen pops.

Scalability &

Global Deployment

Whether you need a hybrid setup or 100% cloud scaling, TrustCall PBX is built to accommodate the most demanding enterprise architectures.

Multi-Country DID Support

A global company offers local presence in US, UK, AU, and EU.

API & Webhook Support

Automatically create tickets in helpdesk software after missed calls.

Cloud/On-Premise Hybrid

Keep sensitive data on-premise while scaling in the cloud.

Global Reach Ready

Ready to take your business to a whole new level?

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Streamline Your Business Today

From enhancing connectivity to improving reputation, our feature list serves you with par excellence solutions.

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