The American market remains one of the most lucrative yet challenging environments for offshore Business Process Outsourcing (BPO) firms. One of the primary barriers to successful customer engagement is the “Trust Gap.” Customers are significantly less likely to answer calls from international numbers due to rising spam concerns and cultural unfamiliarity.
Our research at TrustCall PBX shows that localized Caller ID (DID) implementation is the single most effective way to bridge this gap. By utilizing local area codes like 212 (New York), 310 (Los Angeles), or 415 (San Francisco), BPOs can increase their connection rates by up to 70%.
### The Importance of STIR/SHAKEN It’s not just about having the number; it’s about the routing. The TrustCall PBX Red & White mesh ensures your calls are delivered with Level-A attestation. This means your numbers aren’t flagged as “Scam Likely,” protecting your campaign’s integrity and your business reputation.
### Strategic Tier-1 Routing We peer directly with US carriers to minimize latency. For a BPO in India or the Philippines, every millisecond counts. Our Anycast voice nodes ensure that audio transit is sub-30ms, providing a “Next Door” experience for your clients.